Windshield Policy

At Trans Glass is to provide fast and reliable auto glass services to our customers. We understand that your vehicle is an important part of your daily life, which is why we strive to provide same-day service whenever possible.

 This policy outlines the procedures and conditions for replacing a vehicle's windshield glass to ensure safety, compliance, and cost-effectiveness. 

 This policy applies to all company-owned, leased, or personal vehicles (if applicable) requiring windshield replacement due to damage, wear, or safety concerns. 

A windshield replacement is required if:

• The crack or chip impairs the driver’s visibility.
• The damage is larger than a quarter or extends across multiple areas.
• The structural integrity of the windshield is compromised.
• The damage violates local or federal vehicle safety regulations.

• Employees must report windshield damage to the fleet manager or supervisor immediately.
• A professional inspection will determine if repair or full replacement is necessary.
• For company-owned or leased vehicles, approval from the designated authority (e.g., fleet manager, insurance provider) is required before proceeding with replacement.

• Windshield replacements must be performed by an approved vendor or certified auto glass service provider.
• Only Original Equipment Manufacturer (OEM) or equivalent glass should be used.
• The replacement must comply with all safety regulations and standards (e.g., FMVSS 205, AGRSS).

• If covered under warranty or insurance, the company/driver must follow claim procedures.
• If not covered, cost-sharing or full payment responsibility will be determined based on the cause of damage (e.g., accident, negligence, natural causes).
• Employees may be liable for costs if damage results from misuse or negligence.